Posted by NaviSite

As of early this morning full service has been restored to most customers.  There are a few issues outstanding with specific environments being addressed on a case by case basis.  We will continue to run on generator power at least until the current severe weather passes and we have full confidence in the quality and stability of the utility power feed.  When we have determined that the street power is stable we will give our customer at least two hour notice prior to switching over to the public utility.

Our root cause analysis is continuing.  All indication is that the electrical transfer switch was damaged as the result of a power surge thus causing the failure of the generators to pick up the load.  We will be on manual override until the situation has been fully addressed and resolved.

Posted by NaviSite

We remain on generator power as we continue to perform the root cause analysis of the initial generator fail-over issue from this morning.  We expect to remain on generator power through the night.   Once we have determined and remediated root cause with appropriate testing we will notify customer of our intent to cut back over to the public utility.  We will provide all customers at least two hours prior notice before making the switch.  Fuel will continue to be delivered at regular intervals and facilities staff will continue to be on site 7×24 until the issue is fully resolved.

Posted by NaviSite

Navisite is continuing to perform its root cause analysis on the situation at our San Jose data center.  We want to make sure that we are as accurate as possible so that we may communicate correct information to our customers.  Our engineering team continues to work on getting our customers up and running.  Many of our customers are now fully restored and we will continue through the night to make sure that we are meeting all of our customer’s requirements.  As we gain a better understanding of what caused this very unfortuante situation, we will keep you informed.  As always, we thank our customers for their continuing patience in this matter.

Posted by NaviSite

The street power has been restored, but we are purposely remaining on generator power; the plan is to stay on generator power until we are assured that utility power will remain stable. Generators are performing as expected.  We will continue to monitor the weather and will continue on generator power until we are confident that we can switch over.  We are continuing our root cause analysis and will continue to up date the situation on this blog.  We thank all of our customers for their continuing patience.

Posted by NaviSite

The NaviSite team continues to work as diligently as possible to restore service to all customers and are updating customers through this web site and directly through the Account Management team.  We thank all of our customers for their patience.

Posted by NaviSite

We are continuing to run on generator power and are continuing to get our clients up and running.  We thank all of our clients for their patience.  As we get more information, we will continue to communicate with you.

An update from PG&E:

PG&E crews have been working around the clock to restore power to their customers affected by this significant storm series. Strong storms are expected to continue impacting our service area throughout the week, with the most powerful weather front expected to arrive on Wednesday.

So far, a total of more than 420,000 customers have had their service affected. PG&E crews are working to assess damage and restore power as safely and quickly as possible. As of 10:45 a.m., more than 68,000 customers were without power throughout the service area. More than 15,000 customers were without power in the Bay Area.  For more up-to-date information, you can visit PG&E at http://www.pge.com/about/newsroom/

Posted by NaviSite

The data center has been and continues to run on generator power.  We are still waiting for street power to become available, but will not switch back over until we have an understanding of what caused the original issue.  Our engineers continue to work on bringing our customers systems back online.

Posted by NaviSite

Generators are continuing to run as expected.  We plan on having street power restored within the hour.

Posted by NaviSite

Our Engineers are currently working to bring the servers online. We will keep on updating you as soon as the information is available.

Posted by NaviSite

We experienced a power outage impacting the San Jose data center facility this morning  at approximately 4:45 PST.  The power outage resulted from the severe storms in the area impacting a widespread area surrounding the NaviSite facility.

Generator power has been restored to the data center in San Jose, but the site was without power for approximately 45 to 60 minutes.  NaviSite engineers are in the process of restoring connectivity to impacted client environments.  Client updates are being communicated every 15 minutes via email direct to client’s management contacts.

Customers requiring additional information can call the NaviSite Operations Center directly at 1-888-264-4662 (US), 978-946-5999 (Outside the US) or nocmonitor@navisite.com.  In addition customers can view frequent updates posted at www.navisite.com/blog.