Posted by NaviSite Quarterly
Announcing the NaviSite Account Management Program
By Pete Castello, Vice President, Client Services
At NaviSite, we are always listening to and responding to changing customer needs – so we can exceed their expectations. Our newly launched Account Management program is aimed at improving the customer experience and offering our customers the best-fit technology solutions that meet their specific business needs and enhance their IT efficiencies.
Over the last several years, NaviSite has established a large number of new customer relationships. At the same time we have been very active in acquiring and developing a much broader range of hosting and application management capabilities. These two facts, coupled with the increasing demand pressures in the managed hosting space, have led us to believe the time is right for changing the way we approach and manage our customer relationships. So on February 1, 2008, NaviSite announced its most substantial investment in the customer experience to date with the launch of our New Account Management program. Read more…
Posted by Mark Clayman
NaviSite participated in the Microsoft Convergence in Orlando FL last week where we showcased our new fully integrated solution for Microsoft Dynamics CRM, Microsoft Exchange Windows Server 2007, and Microsoft Windows SharePoint Services. We received a lot of booth traffic from ISV’s and potential clients who were extremely interested in the integration between the applications in a hosted environment. A reoccurring question was to explain how our solution could save their company time and money. We went through the ROI showing them that by NaviSite taking ownership of the infrastructure and application management, it would give them the opportunity for their key resources to focus on their core business and additionally leverage their investment in Microsoft products by utilizing our years of experience with hundreds of clients. Most of the visitors were intrigued by the quick implementation of hosted solutions, interoperability between applications utilizing NaviSite’s virtual platform. Clients could take advantage of the high-availability, anytime-anywhere demands of mission critical applications. It’s also worth noting that a number of clients are still unfamiliar what it actually means to have an application hosted, outsourced, managed, etc… so while we know the market is large today with clients that know they need an outsourced solution, there’s still an unknown, untapped market we need to educate. Read more…
Posted by Rathin Sinha
We were in Orlando last week, attending HIMSS08. A record-breaking 28,000 people attended this popular event – the Healthcare Information and Management Systems Society’s annual trade event. Just from the excitement in the face of the attendees and exhibitors, one could see the healthcare IT market continues to grow at a fast pace. Read more…
Posted by Denis J.Martin
Over the years we have seen hosting and managed application services migrate up the stack. Today we find ourselves in a highly evolved market where leveraging virtual and optimized infrastructure for the delivery of application services has become part science, part craft and even a bit of art.At NaviSite, we are sharpening our focus to be THE clear leader for application services – including those that we deliver through our centers of expertise and those delivered on our platform by ISV’s ( for SaaS or otherwise) and SI’s. We’ve made tremendous progress on the infrastructure side of the platform related to virtualization and shared components. We also know how to deliver applications – both packaged and custom – on our utility based platform with clear experience and process that differentiates us in a competitive arena. Read more…
Posted by NaviSite
In his new role at NaviSite, Castello will be responsible for the nurture, retention and expansion of client accounts by enhancing service-levels and strengthening relationships. With NaviSite’s broad portfolio of application management and managed hosting services, Castello will work to ensure that each customer is matched with the best combination of products and services NaviSite has to offer. Castello’s appointment reflects NaviSite’s commitment to superior customer service as well the goal of responding to each customer’s changing needs and requirements.
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Posted by NaviSite
Sun Microsystems announced that it has expanded the Sun Startup Essentials program into Canada, France and Germany to help early-stage companies in these countries get up-and-running quickly while conserving cash.
Canada, France and Germany represent large and growing developer populations with major Internet-based economies, as well as areas that support a robust and increasing number of startup activities. They join an expanding list of startups from China, India, Israel, U.K. and U.S. that currently leverage the resources within the Sun Startup Essentials program. Read more…
Posted by NaviSite
vThere: A Fine Model Mashup
Sentillion saw a business opportunity, talked to its customers, and mashed up a novel solution to a problem that already had a couple of answers. Most big companies still roll their own desktop deployments via homegrown solutions, ghosting, Windows imaging, or some variation of vendor partnering. Maintaining IP security policy compliance for remote user desktops and field locations can be daunting. Many organizations address user desktop delivery via Citrix or other terminal- or presentation-server solutions. Big back-end investment, mildly tricky networking and performance issues for greedy apps, but thin-client Windows solutions work for a range of low-horsepower environments. Anyway you slice it, crafting, deploying, patching and supporting user desktops is a pain. Read More
Posted by NaviSite
Tier1 Research – Daily T1R for 01/30/08
NaviSite disclosed that Arizona Web Services has renewed its contract. Arizona Web Services is a shared hosting reseller customer of Alabanza, which was acquired by NaviSite in Q307. This is an important and necessary disclosure for NaviSite as it wants to show that it is stabilizing the Alabanza acquisition after a nightmarish outage marred the migration process and resulted in customer loss. Read more…
Posted by NaviSite
John C. Havens interviews Joshua D. Rand and James Fanella about NaviSite’s history with a focus on how they’ve been able to scale business and grow so successfully.
“We’ve reduced our monthly costs by 40%, but more importantly, we didn’t have to compromise on anything” – Joshua D. Rand, CEO Sapotek Inc.
NaviSite’s ‘Case Study‘ on Sapotek Inc
