Posted by Gina Murphy and Patrick Songer

Having trouble managing your Microsoft Dynamics applications? Managing these types of applications often require additional staffing, equipment, and expenses that most companies can’t afford to provide, especially in today’s tough economy. Also, with today’s labor cutbacks, you may find that your IT Department is woefully short-staffed and missing some key technology skill sets.  If these scenarios sound familiar, then you should consider partnering with an Application Hosting Services provider like NaviSite.  Read more…

Posted by Terri Pecorelli

NaviSite participated in Oracle Open World held in San Francisco on September 22-25, 2008 showcasing our Oracle Professional Services. While the overall attendance dipped from 45,000 attendees last year to 40,000 attendees this year, there was significant activity and excitement at the event.

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Posted by NaviSite Quarterly

Keeping Healthcare Information Safe and Secure

eClinicalWorks is a privately-held medical software company serving more than 15,000 physicians with Electronic Medical Records (EMR) and Practice Management (PM) solutions for clinical practices. Ranked the fourth fastest-growing software company by Inc. magazine and ranked no. 1 in KLAS Enterprises’ Report Card for Ambulatory Billling and Scheduling, eClinicalWorks relies on NaviSite’s secure and scalable infrastructure environment to support the delivery of its healthcare technology software. 

The company’s unified Electronic Medical Records (EMR) and Practice Management (PM) solutions are designed for healthcare facilities ranging from large group practices to medium, small and solo practices, regardless of specialty. The patient portal of eClinicalWorks enables patient communication through the web, so that healthcare providers can send out timely communication and patient advisories. With eClinicalWorks’ Electronic Health eXchange, clinical integration data, supported by NaviSite, is converted into community-wide projects. The community portal provides an overview of a patient’s ambulatory record with full hospital system integration.

Our customer since 2005, eClinicalWorks began its relationship with NaviSite with one colocation service solution at the Andover data center. Since then, eClinicalWorks has grown its business with NaviSite supporting its growth with solutions in our San Jose, Minneapolis and Vienna data centers. In addition, NaviSite is now providing managed services for eClinicalWorks in a managed hosting environment. NaviSite is rated the no. 1 application hosting provider for healthcare in a recent KLAS Enterprises Report.

The key factors in the success of eClinicalWorks are security and scalability – a reason why it continues to work with NaviSite. We offer rigorous security compliance around the data centers, including those set forth by Sarbanes-Oxley (SAS70 Type II Audited), Homeland Security, HIPAA, and others. In fact, when eClinicalWorks has potential customers of their own, the company often invites prospects to tour NaviSite’s data centers to demonstrate the back-end infrastructure security and support measures that are in place to protect their sensitive data.

eClinicalWorks’ philosophy is to seek out strong partners to collaborate with. As a customer-centric organization, the company is committed to controlling price, improving service, and accelerating implementations. eClinicalWorks enjoys working with NaviSite, based on a shared vision of improving the customer experience, while controlling costs and increasing efficiency.

If you need more information about NaviSite’s Enterprise Hosting and Application Services, please visit our website www.navisite.com.

Posted by NaviSite Quarterly

Announcing the NaviSite Account Management Program

By Pete Castello, Vice President, Client Services

At NaviSite, we are always listening to and responding to changing customer needs – so we can exceed their expectations. Our newly launched Account Management program is aimed at improving the customer experience and offering our customers the best-fit technology solutions that meet their specific business needs and enhance their IT efficiencies.

Over the last several years, NaviSite has established a large number of new customer relationships. At the same time we have been very active in acquiring and developing a much broader range of hosting and application management capabilities. These two facts, coupled with the increasing demand pressures in the managed hosting space, have led us to believe the time is right for changing the way we approach and manage our customer relationships. So on February 1, 2008, NaviSite announced its most substantial investment in the customer experience to date with the launch of our New Account Management program. Read more…

Posted by NaviSite Quarterly

Creating a runway of opportunities

By Fran Baddeley, Manager Client Services

FMC Airport Systems manufacture and service a host of behind-the-scenes airport products that keep ground operations running smoothly from touchdown to take-off. A world leader in the supply of airport equipment, they rely on NaviSite’s flexible, accessible mission-critical application solutions to turn their demanding business terrain into a smooth runway of opportunities.

FMC manufactures equipment like cargo, bulk and baggage loaders, aircraft tow tractors, deicers, transporters, transfer decks, PC Air, 400 Hz ground power, passenger boarding stairs, and bridges. They also provide equipment servicing contracts, along with baggage systems and facilities within the airport. Today, FMC Airport Systems is a world leader in the supply of airport equipment. Read more…

Posted by Mark Clayman

NaviSite participated in the Microsoft Convergence in Orlando FL last week where we showcased our new fully integrated solution for Microsoft Dynamics CRM, Microsoft Exchange Windows Server 2007, and Microsoft Windows SharePoint Services.  We received a lot of booth traffic from ISV’s and potential clients who were extremely interested in the integration between the applications in a hosted environment.  A reoccurring question was to explain how our solution could save their company time and money.  We went through the ROI showing them that by NaviSite taking ownership of the infrastructure and application management, it would give them the opportunity for their key resources to focus on their core business and additionally leverage their investment in Microsoft products by utilizing our years of experience with hundreds of clients.  Most of the visitors were intrigued by the quick implementation of hosted solutions, interoperability between applications utilizing NaviSite’s virtual platform.  Clients could take advantage of the high-availability, anytime-anywhere demands of mission critical applications.  It’s also worth noting that a number of clients are still unfamiliar what it actually means to have an application hosted, outsourced, managed, etc… so while we know the market is large today with clients that know they need an outsourced solution, there’s still an unknown, untapped market we need to educate.  Read more…

Posted by Rathin Sinha

We were in Orlando last week, attending HIMSS08. A record-breaking 28,000 people attended this popular event – the Healthcare Information and Management Systems Society’s annual trade event. Just from the excitement in the face of the attendees and exhibitors, one could see the healthcare IT market continues to grow at a fast pace. Read more…

Posted by Denis J.Martin

Over the years we have seen hosting and managed application services migrate up the stack. Today we find ourselves in a highly evolved market where leveraging virtual and optimized infrastructure for the delivery of application services has become part science, part craft and even a bit of art.At NaviSite, we are sharpening our focus to be THE clear leader for application services – including those that we deliver through our centers of expertise and those delivered on our platform by ISV’s ( for SaaS or otherwise) and SI’s. We’ve made tremendous progress on the infrastructure side of the platform related to virtualization and shared components. We also know how to deliver applications – both packaged and custom – on our utility based platform with clear experience and process that differentiates us in a competitive arena. Read more…

Posted by NaviSite

CEO Arthur Becker and CFO Jim Pluntze To Host Conference Call  On Tuesday, March 4, 2008

NaviSite’s conference call can be accessed by dialing  888.679.8018 (International: 617.213.4845) and entering passcode 18563425.

Alternatively, participants can listen to a live webcast of the call available through NaviSite’s website. A replay of the call will be accessible for one week following the conference call by dialing 888.286.8010 (International: 617.801.6888) and using passcode 65698472.

Posted by NaviSite

In his new role at NaviSite, Castello will be responsible for the nurture, retention and expansion of client accounts by enhancing service-levels and strengthening relationships. With NaviSite’s broad portfolio of application management and managed hosting services, Castello will work to ensure that each customer is matched with the best combination of products and services NaviSite has to offer. Castello’s appointment reflects NaviSite’s commitment to superior customer service as well the goal of responding to each customer’s changing needs and requirements.

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