The recent high profile Apple iCloud security hacks is alerting all resellers to ensure that they are partnering with companies who have robust security measures in place. In a 2013 survey by Forrester research, 25 percent of respondents said that abuse by a malicious insider was the most common cause of data breaches. It’s important not to overlook security at the physical, logical and application level, as sometimes it’s the old threats which still have the most impact. Channel resellers need to work with managed service providers who have the right security measures implemented at all of these levels..
This is where NaviSite’s strength in technical presales, implementation and post-sales support really comes into play. By guiding prospects through the key areas of their security requirements, and ensuring that the bespoke solution configured can meet these needs, NaviSite is an ideal company for the channel to work with. This consultative way of working with clients ensures that customers receive the highest level of hosting at the best data centers, as well as having a totally transparent approach to the underlying infrastructure.
Think about Location
With the cloud you have the added issue of data sovereignty, as some providers will move data and applications to data centre locations where there is space capacity, taking advantage of their lower utilised resources to deliver an optimal service. If data sovereignty is critical then you will need to work with a provider which can guarantee that data will not leave the country boundaries. Having multiple cloud nodes in the UK means that our customers can not only host their cloud data within UK boundaries, but can also setup disaster recovery over the cloud within the UK. This is especially important for industries such as finance, insurance and healthcare, where strict rules are in force about where patient and customer data is stored.
Get your facts right
It is critical that the channel partners with a provider who has the relevant operating processes and procedures in place to maintain security, and to have these audited on a regular basis. As a channel partner, it’s important that you gain access to previous audit checks and that you have the right to your own audit checks to ensure that all of the right procedures are being followed by your partners. It is important for all channel resellers to ensure they are working with partners who follow these procedures and have the necessary accreditations. NaviSite works with a number of external bodies to ensure that appropriate accreditation can be achieved, some of these accreditations include SSAE16 certification or industry compliance standards such as PCI (for credit card transactions) or HIPPA (for healthcare applications).
When working with the enterprise customers, channel partners will be able to benefit from all of the certifications and accreditations which NaviSite has achieved for their clients. They will be able to host data centre visits, so that these systems can be demonstrated and audited and to setup reference calls with existing customers to get live feedback on how key security and data sovereignty requirements were addressed.
Collaboration is key
As the technology industry continues to develop at a rapid pace, we are all aware of the increased security risks. Channel resellers need to work with managed service providers who are developing new ways to tackle today’s security threats. They need to work with partners who are committed to developing the channel, extending their reach, broadening their solution offerings and building a stronger base for their own business through this alignment. NaviSite’s strategy is to continue to develop the channel to accelerate growth for our business and to continue to implement programmes and ways of working with channel partners to ensure their success.