Maximize Enterprise IT Availability and Performance

NaviSite can simplify the monitoring and management process with our specialized Remote Monitoring & Management Services that provide 24x7 support for a wide spectrum of IT applications and infrastructure - wherever they are located. We keep constant watch over your IT environment, ensuring optimal performance and quick restoration of your critical technology resources, including network, devices, servers, storage, and applications- all in real time and at a minimal cost.
NaviSite’s Remote Monitoring and Management Solutions.

Recognizing that each customer has different management needs, NaviSite offers three levels of Remote Monitoring & Management Capabilities: Silver, Gold and Platinum with individual offerings.

Learn how cloud computing differs from traditional hosted infrastructure approaches


 Silver Service Gold Service Platinum Service

 NaviSite Customer NaviSite Customer NaviSite Customer
CRM X X X X X X
Configuration Management X
X
X
Service Level X X X
X
Run Book/Monitor Configs X
X

X

  
Monitoring X
X
X
Incident Management
X X
X
Problem Management
X X
X
Change Management
X
X X

 

Benefits

  • Increased IT resource availability
  • Real-time visibility into your IT environment
  • High-availability service level guarantees
  • Reduced cost of application maintenance and IT operations
  • Faster response to IT failure
  • Effective deployment of resources

Features

  • 24x7 monitoring and support by technical experts at the application and infrastructure layer
  • Automated process workflows
  • Access to secure web interface
  • Real-time performance statistics, configuration data, and escalation policies
  • Ability to monitor, filter, and view events and incident histories for devices
  • Integration of Information Technology Infrastructure Library (ITIL) best practices