Navisite AI Bot
Smarter IT Operations with AI-Powered Automation and Insight
Streamline incident resolution, reduce manual tasks, and empower support teams with the Navisite AI Bot—your always-on virtual assistant available in Microsoft Teams.
What Is the Navisite AI Bot?
The Navisite AI Bot is a chat-based assistant designed to help engineering and AMS teams accelerate support, improve visibility, and automate time-consuming tasks. Available directly in Microsoft Teams, the bot connects to your infrastructure, ServiceNow, and custom automation workflows to boost efficiency at every step.
Incident Enrichment
Resolve issues faster with AI-powered recommendations.
Automatic Contextual Analysis
The bot scans the incident’s short description and performs a deep search in the ServiceNow database.
Relevant Recommendations
Returns the top 5 related incidents and knowledge base articles to guide your response.
SAP Support Integration (Coming Soon)
Will also pull related SAP support KBs for enhanced issue resolution.
Reduced MTTR
Engineers spend less time searching and more time solving, resulting in faster ticket closure.
AMS Self-Service
Instant answers without the manual hunt.
Unified Access to Environment Data
Quickly retrieve client-specific server information, access instructions, and jumpbox details.
No Spreadsheets or System Hopping
Eliminate the need to cross-reference multiple platforms or ask other teams.
Simplified Server Lookups
Query infrastructure details by organization, location, or server type—directly in Teams.
Automation at Scale
Securely execute repeatable tasks across systems.
On-Demand System Metrics
Get real-time CPU, memory, and OS-level stats for Linux and Windows servers—without logging in.
Script Execution with Controls
Run curated automation scripts tied to valid ServiceNow tickets; includes parameter support.
SAP-Ready Commands
Trigger common tasks like enabling/disabling maintenance mode, listing security notes, and system health checks.
Built-In Security & Audit Trails
All actions are permissioned via AD groups, encrypted in transit, and logged in VCAMP + ServiceNow.
Why Navisite AI Bot?
Accelerate Response Times
Reduce time spent troubleshooting and researching.
Secure Automation
Controlled access and logged execution ensure compliance.
Smarter Decision-Making
Instant visibility and recommendations empower your engineers.
Continuous Learning
Feedback loops improve search results and automation effectiveness over time.
How to Access Navisite AI Bot in Microsoft Teams
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Open Microsoft Teams
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Search for navibot-ai in the Apps section
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Click Add, then type: "Show me what you can do"
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Start streamlining your workflows in real time