5 Ways the Right Partner Can Support All Areas of Your ServiceNow Environment
The ServiceNow platform is a critical enterprise solution that improves all areas of an organization with strategic workflow automation across key areas, such as customer service, IT service management, HR service management, security operations, asset management, and much more. In short, anywhere work happens that flows throughout the company, ServiceNow provides the cloud-based platform to unify and digitize those workflows—connecting people, processes, and technologies to deliver consumer-like service experiences.
Deploying ServiceNow in your organization can be a game-changer, streamlining operations and enhancing service delivery. However, achieving a successful implementation requires deep expertise and experience. Working with a trusted partner to support all areas of your ServiceNow environment can be a winning strategy, and here’s why.
1. ServiceNow Platform Expertise and Services
The right ServiceNow partner has a wealth of experience gathered from numerous deployments. This means they bring industry-specific knowledge, proven methodologies, and best practices to assess your needs and deploy a customized solution that allows you to automate core business and operational workflows that drive your business.
The optimal partner will meet your team where you’re at in your journey and add value in key areas to help you identify and improve outdated experiences, break downs siloed operations, and replace repetitive, manual processes that contribute to poor service delivery. They should offer a broad range of services to guide and support your transformation, so you can continually enhance your ServiceNow environment while controlling costs.
2. Greater Risk Mitigation
Why take risks when you don’t have to? Experienced partners know the common pitfalls and risks associate with transformation maturity. The right partner will deploy risk management strategies to mitigate potential issues, making your journey towards a fully functional ServiceNow roll-out smoother. Your partner should have certified senior ServiceNow consultants on staff and be equipped to provide ongoing governance and support to help you manage risk, improve compliance, and build a more resilient organization.
Here are a few ways the right partner can help you mitigate risk:
- Ensuring configuration aligns with best practices, reducing the risk of misconfigurations or suboptimal deployments.
- Supporting change management and user adoption.
- Providing continuous performance optimization.
- Helping you tap into ServiceNow AI capabilities to optimize workflows.
3. Cost-Effective Staffing Model
As one of the most popular digital transformation platforms, ServiceNow is in high demand. More than ever, there is a need for ServiceNow experienced partners with specialized skills and delivery in areas like advanced data analytics, AI, and other technologies.
Ultimately, you want to implement the most cost-effective approach to acquiring these skills and expertise. Outsourcing is often more cost-effective than hiring and training an in-house team, especially for such a specialized platform. You also save on the long-term costs of employee benefits, office space, and ongoing training.
With the right partner, you will have the flexibility to dynamically scale an experiencedteam according to your ServiceNow project demands—only bringing in (and incurring costs for) experts with skills and knowledge when needed. You no longer need to invest time and budget into recruiting and hiring staff with specialized skills. As a result:
- You evade the burden of personnel management.
- Internal teams don’t have to be on call 24/7.
- Internal teams to focus on core initiatives that drive your business forward.
4. Faster ServiceNow Implementation and Time to Value
You will want a ServiceNow partner that is committed to your success. That means they will accelerate the implementation process without cutting corners. They bring to the table numerous capabilities that can help you implement faster, allowing you to realize the value of your ServiceNow investment sooner, and minimize the potential for business disruption.
Some of these capabilities to include:
- Having a deep understanding of the ServiceNow platform, allowing them to design efficiently, avoiding common issues, and accelerating the ServiceNow deployment process.
- Proven project management methodologies, ensuring that tasks are coordinated, timelines are met, and potential roadblocks are addressed promptly.
- Technical skills that expedite the configuration of the platform, facilitating faster development and implementation of workflows, automation, and integrations.
5. Continuous Support and Innovation
The relationship with a ServiceNow partner doesn’t end with the go-live date. You should expect support for ongoing ServiceNow enablement, and maintenance, ensuring that your ServiceNow platform is healthy and operational. Look for a ServiceNow partner that can support you with a scalable managed services engagement that can evolve with your organization’s needs.
Key capabilities to look for include:
- Flexible contract terms and conditions to support how your business operates.
- Cost-efficient onshore/offshore model that adjusts to your organizational needs.
- On-demand access to specialized expertise to fill gaps or augment your teams.
- Proven methodologies and best practices, security controls and reporting.
- A dedicated team leader to ensure continuity and governance as needs evolve.
It’s also worth noting that the right partner is not just there to maintain your ServiceNow implementation, but also drive innovation and continuous improvement. According to a KPMG study, 86% of C-Suite and functional leaders cited savings and innovation as a top goal for using managed services. With a deep understanding of your environment, the right partner can help you identify areas to add new functionality, optimize your current deployment, and identify ways to integrate automation and AI to empower users to solve problems faster, improve productivity, and drive process efficiencies.
Optimize ServiceNow with Navisite as Your Trusted Partner
Navigating the complexities of a ServiceNow implementation can be streamlined with the support of a knowledgeable and certified partner. With ServiceNow advisory, implementation, and managed services, Navisite, part of Accenture, can help you prioritize and optimize your transformation journey with customized solutions across the following areas:
- Customer experience
- Employee experience
- Operational and technology excellence
- Governance, risk, and compliance (GRC)
- Security Operations (SecOps)
- DevOps
To learn how Navisite, part of Accenture, can help you digitally transform and maximize your investment in ServiceNow, contact us.