ServiceNow’s New England User Group (SNUG) meet up brought together a vibrant community of ServiceNow professionals, partners, and customers for an afternoon of innovation, collaboration, and practical insights. Sponsored by Navisite, Part of Accenture, the event offered a valuable forum for exploring the future of digital workflows, automation, and AI on the ServiceNow platform.  

Agenda Highlights

The event featured a series of expert-led sessions that touched on the most pressing challenges and emerging opportunities across the current ServiceNow ecosystem. Highlights from the agenda included: 

• ServiceNow’s AI Control Tower: Key Innovations and Capabilities 
• Security Operations: Eliminating Vulnerabilities
• What’s New in the Zurich Release 
• ServiceNow Certificate Management: Recent Bug Fixes and Enhancements 

Navisite Spotlight Session: Automate First, Mature Faster: Your AI Readiness Journey

Navisite’s session offered a tactical roadmap for organizations looking to employ AI responsibly and effectively. Here are several key takeaways from the presentation: 

• AI Readiness Starts with Automation
  • Too often, organizations jump straight into AI without first establishing the operational maturity required for its success. However, automation creates the foundation needed for AI deployment by standardizing processes, improving data quality, and enabling scalable, intelligent decision-making.
• Build a Strong, Purpose-Driven AI Strategy
  • AI isn’t a one-size fits-all. Organizations need a clear strategy aligned to business objectives, user needs, and measurable outcomes. Navisite provided insights on how to define attendees’ practical use cases, assist their current capabilities, and prioritize initiatives that deliver real value.  
• Adopt AI Best Practices Early  
  • From process sign to data stewardship, best practice plays a pivotal role in ensuring AI initiatives succeed. Navisite shared proven frameworks and lessons learned to help organizations navigate complexity and accelerate impact. 
• Governance is Non-Negotiable
  • AI is not just a tool – it’s a system of interconnected components. Navisite highlighted the importance of understanding your AI inventory, assessing risks, and implementing governance frameworks to ensure ethical and effective use. 

Looking Ahead 

As ServiceNow continues to evolve and expand its capabilities in AI and automation, Navisite, Part of Accenture, remains committed to helping organizations harness the platform to its full potential. 

Whether you’re just beginning your automation journey or already experimenting with AI, the path to maturity starts with a strong foundation. Book a free strategy session and shape your future today.