Elevate Your IT Operations with AI: Unleashing the Power of ServiceNow

Brandi Chandler

Welcome to the Future of IT—Where AI Does the Heavy Lifting

IT teams today face constant challenges—from managing complex cloud environments and staying ahead of security threats to addressing a growing volume of service requests. The demands are high, and resources are often stretched thin. But what if intelligent automation could take some of that load off your team?

The Yokohama release of ServiceNow marks a major step forward in modernizing IT operations, delivering substantial enhancements to Now Assist, the Configuration Management Database (CMDB), and Service Graph Connectors. These updates work together to transform ServiceNow from a powerful tool into a fully AI-augmented platform that anticipates needs, accelerates response times, and reduces operational friction across the board.

The IT Struggle is Real—But Solvable

Whether you’re a system administrator, platform architect, or the go-to person for unexpected outages, chances are you’ve dealt with:

Siloed systems that don’t talk to each other
Manual processes that eat up your day
Inaccurate CMDBs that cause more problems than they solve
Cloud migrations that feel more like cloud mayhem

The Yokohama release was built with these realities in mind—adding practical AI capabilities that help teams respond fast and work more efficiently.

Smarter Support with Now Assist

The upgraded Now Assist in the Yokohama release is not just smarter—it’s significantly more integrated and actionable. It’s now deeply embedded across IT workflows, drawing on improved data flows from the CMDB and Service Graph Connectors to deliver real-time insights when and where they matter most.

Key enhancements include:

Smarter Automation of routine tasks, reducing ticket volumes and freeing up your team
AI-Driven Recommendations based on context-rich data from across your environment
Predictive Insights that detect patterns and suggest actions before incidents escalate

For example, a vague ticket like “My laptop is acting weird” can now be resolved faster with data-driven suggestions from past incidents—helping reduce time to resolution and workload on your team.

Improving Data Integrity with AI-Backed CMDB

A reliable CMDB is critical to effective IT operations—but keeping it current is a major challenge. The Yokohama release helps simplify this with AI-driven improvements:

Identifies and resolves data discrepancies automatically
Strengthens your asset inventory with a unified source of truth
Enhances change management and reduces risk of service disruptions

Service Graph Connectors: The Glue That Holds It All Together

Effective IT management depends on clean, connected data. The improved Service Graph Connectors help ensure this outcome by:

Integrating with third-party systems for better visibility
Standardizing data across your environment
Providing Now Assist with high-quality, actionable information

Whether you’re migrating to the cloud or tightening your security posture, Service Graph Connectors ensure your data flows smoothly—and your decisions are backed by facts, not guesswork.

Real Benefits, Real Fast

Here’s what you can expect when you combine Now Assist, CMDB, and Service Graph Connectors:

Increased Efficiency: Less manual work, fewer errors, faster outcomes
Reduced Costs: Streamlined operations equal serious savings
Improved User Experience: Faster resolutions and smarter self-service
Higher ROI: Better data, better decisions, better results

Let’s Elevate Your IT Together

Don’t let outdated processes and disconnected systems hold you back. Let Navisite help you harness the full power of AI-driven IT operations with ServiceNow.