How Encore Tickets is Achieving Maximum Email Uptime
In 2014, business users sent and received an average of 121 emails per day. This means that the business world accounts for over 108.7 billion emails sent and received per day. With such huge amounts of information and data being communicated, storing and managing emails is a vital IT challenge; Encore Tickets is no exception.
A specialist ticket company, Encore Tickets sells over 2.5 million theater tickets annually, with 80 percent of its business transacted online. Knowing this, it was clear why uptime is so important for its business; any downtime could significantly affect its bottom line. To make sure that employees can continue to receive, review and send emails, even if the email environment goes down, Encore Tickets chose Navisite’s Managed Mimecast.
Encore Tickets works with some of the world’s leading travel and leisure brands, including Thomas Cook, Red Letter Days, Thomson, Saga and AA. The ticket specialist needed a trusted provider with a history of expertise to set up and manage a resilient email and Mimecast service to deliver high levels of service and reliability to its clients and partners. Having worked with Navisite at his previous company, Encore Ticket’s CTO, Michael Sheehy,knew from personal experience that we were a provider that could be trusted to deliver this solution.
As a partner reseller for Mimecast’s suite of Unified Email Management (UEM) software, we are able to offer Encore Tickets the best of cloud managed email messaging services. Demonstrating a proven track record of managing tens of thousands of enterprise mailboxes and 10 years of experience with Managed Exchange services gave Encore Tickets further confidence in selecting Navisite to provide this vital service. The company will also be taking advantage of our advanced spam filtering and anti-malware protection to reduce the risk of hackers or viruses taking hold of its email environment.
We firmly believe in putting our clients’ needs at the heart of what we do. With Encore Tickets, it was clear that the uptime and the ability to continue to operate emails, even when its email system is not available, were critical to its business. By giving Encore Tickets peace of mind that its employees will always be connected via email, the company can spend its time and energy focusing on growing their business.
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