Cloud Services Transforming Human Capital Management
The future of human capital management: a partnership between Ceridian and Navisite
It’s a long held truism that in any business, people are the most important asset. But you wouldn’t know that from the way technology has been used to support “human capital management” or HCM—as the old HR function is known as today.
As Deloitte noted in a 2012 report, the major Enterprise resource planning (ERP) software providers have largely “under-invested” in this area, leaving HCM organizations to struggle with outdated technology.
But that under investment has changed radically in recent years as businesses increasingly see HCM as a differentiator for identifying, attracting and keeping the best talent. Some of this new-found interest and investment is in response to pressure from discerning Millennials and Gen Xers/Yers. In an era of mobile and social collaboration, no one wants an archaic employee experience that seems like an episode out of The Office.
Cloud-based services are also driving the HCM transformation.
As Deloitte noted, “HCM has found itself to be at the nexus of the SaaS sweet spot.”
No company illustrates the new face of HCM better than Ceridian. A long time provider of outsourced HCM services, it’s now one of the leaders in bringing HCM into the era of the cloud. Ceridian’s Dayforce solution delivers human capital management —payroll & tax, benefits, human resources, workforce management, talent management, document management, analytics and more—on a single application with one employee record, one user experience and a single rules engine, all delivered via the Navisite cloud infrastructure. This has meant cost savings for Ceridian, but more importantly it has meant agility: the ability to quickly roll out innovative new technology while still making use of an established and familiar user interface.
For example, Ceridian has recently expanded Dayforce to include TeamRelate functionality, which enables employees and managers to evaluate and understand relatability between individuals and teams. With Dayforce TeamRelate, organizations are able to build better teams that achieve more. Managers build teams that perform better based on a deeper understanding of the team member’s communication styles, core convictions and relatability. TeamRelate daily engagement check-ins and relatability suggestions help individuals to be more deliberate in their interactions with others. As Ceridian’s CIO Warren Perlman noted at a recent IDG Forum on Cloud Transformation panel discussion:
“I need to be agile, I need to be able to provide services for people who need it. We can turn a POC [proof of concept] around in a day or less even, sometimes even hours, because we have the capability with Navisite to go into a browser and configure a predetermined operating system or environment.”
One of the biggest challenges for Ceridian is that while the HCM market demands new applications such as TeamRelate, vast swaths of the Ceridian client-base run on older technologies. “It’s not being critical of the client,” said Perlman at the IDG Forum. “It’s that they’ve got a platform that is servicing their need, they have no reason to change it.”
For those situations, Ceridian is increasingly turning to desktop-as-a-service or software-as-a-service. “They can run newer technology on the old technology platform, which is something they would have never been able to do before,” said Perlman.
Perlman shares much more on a wide range of cloud topics such as security and shadow IT, as well as why he relies on Navisite as a key partner. View the video excerpt of Perlman’s remarks.It’s a great opportunity to get a CIO’s perspective on the big changes taking place today in IT.
If you have a little more time on your hands, view the full Cloud Transformation panel discussion, which also included Simone Brunozzi, Vice President of VMware, the virtualization company, and David Grimes, Chief Technology Officer at Navisite, as well as insights from IDG.