Navisite, Part of Accenture and Service Desk
Navisite, Part of Accenture, delivers a fully outsourced Service Desk solution. Designed to drive operational excellence, it unifies end-user support and request management under a single platform to improve user experience, accelerate resolution, and optimize IT efficiency.
Core Capabilities
Remote Support
Navisite’s team handles support tickets and incoming calls remotely, expanding reach and flexibility.
Tech Bar Deskside Support
Onsite, white-glove IT support is available via Navisite’s Tech Bar for walk-up user assistance.
Flexible Platform Options
Service Desk can be delivered using your existing ticketing platform, or with a dedicated, fully managed ServiceNow environment.
Incident Resolution and Request Management
From ticket submission and tracking to proactive resolution, the Service Desk manages all incident and catalog services end to end.
Automation and AI Integration
Virtual agents and AI automate routine tasks, boosting productivity up to 30% and enabling faster responses.
Analytics & Reporting
Comprehensive dashboards, Power BI reports, and KPIs offer full visibility into performance and service trends. ServiceNow-specific reporting is available for customers using the platform.
Why Choose Navisite’s Service Desk
Certified Expertise
Delivered by certified professionals aligned with ITIL best practices.
Operational Efficiency
A single platform and streamlined workflows enhance staff productivity and system effectiveness.
Super User Experience
Modern, consumer-style self-service channels and portals improve engagement and satisfaction.
Proven ROI
More effective issue, resolution automation, and reduced internal support overheads.