Fully outsourced help desk services powered by ServiceNow.
Help desk teams are essential for operational efficiency and business continuity, but limited resources and growing demands make exceptional IT support challenging. Navisite, part of Accenture, solves this with fully outsourced, advanced help desk services powered by ServiceNow.
Achieve IT Service Excellence
From troubleshooting technical issues to maintaining customer satisfaction, our ServiceNow-certified experts leverage industry knowledge and proven methodologies to streamline support, boost operational efficiency, and enhance user experiences. As a trusted ServiceNow partner and digital transformation leader, we provide unparalleled application, functional, and technical expertise throughout the ServiceNow ecosystem to help you elevate your service desk strategies.
How We can Help
Remote Support
Navisite employees manage support tickets and calls from an offsite location.
Tech Bar Engagements
Navisite’s dedicated onsite IT resource, Tech Bar, provides the walk-up, white glove IT Deskside Support experience that users demand.
Dedicated Customer ServiceNow Instance
Navisite implements a dedicated ServiceNow standard instance, SN licensing, and SN Managed Services.
Outsource Help Desk Services with Confidence
Full Help Desk Solution
From raising and tracking tickets to processing and cataloguing regular IT service requests, Navisite has you covered.
Faster Issue Resolution
Streamlined workflows and proactive issue prevention facilitate quicker resolution of IT issues, ensuring minimal disruption to business processes and accelerated innovation.
Operational Efficiency
Consolidated workflows and optimized processes result in operational efficiency and collaboration, improved IT staff productivity, and end-to-end visibility and insight.
Enhanced User Experience
Consumer-like, self-service portal that enables users to easily request IT services and track progress—saving time and increasing user satisfaction and engagement.
Automation and AI
ServiceNow integrates advanced automation and AI technologies, such as virtual agents, to automate routine tasks, freeing IT staff to focus on higher value activities—boosting productivity by 30%.
Data-driven Insights
With built-in analytics and reporting tools, ServiceNow provides a comprehensive view of IT service operations and performance, allowing for continuous improvement based on data-driven decisions.
Why Partner with Navisite, part of Accenture
Deep Expertise
Benefit from our extensive ServiceNow-certified team to deliver exceptional help desk experiences.
Proven Methodology
Rely on our proven methodologies and best practices to ensure help desk processes meet your company’s specific needs.
Improved ROI
Get the most out of your ServiceNow investment to enhance the user experience, optimize operations, improve productivity, and meet growth demands.
Trusted Partner
Work with a trusted and committed partner for the long term, operating as an extension of your team to ensure your success.
Navisite’s Service Desk Services Include
Dedicated Help Desk
Dedicated Navisite badged resources onsite providing white glove service, supported by our global team, 24x7x365.
Dedicated Service Management
Dedicated Navisite service desk manager to assist customers and the help desk with various ongoing projects.
Dedicated Customer ServiceNow Instance
Navisite implements a dedicated ServiceNow standard instance, SN licensing, and SN Managed Services.
Comprehensive Reporting
ServiceNow dashboards, ServiceNow reports, Power BI reports, KPIs, etc.
Desktop Management
Provide technical support, troubleshoot issues, and maintain systems for user desktops/devices.
Ticketing Integration
Integration between customer and Navisite’s ServiceNow instance for full visibility alerts.
Designated Account Team
Customers have a dedicated account team including an executive sponsor, strategy and enablement advisor, RSD, DSE, principal solution architect(s), and customer success manager.
Extend the Value of Your Service Desk
Navisite’s Service Desk is just the beginning. Enhance your support strategy with powerful platform solutions that drive efficiency and elevate experiences.
ServiceNow
Leverage the industry-leading platform for IT service management, automation, and workflow orchestration. Navisite helps you implement and optimize ServiceNow to reduce manual tasks and improve service delivery across your organization.
Core Business Suite
Purpose-built for mid-market organizations, Core Business Suite brings together HR, finance, legal, and procurement workflows in a unified, user-friendly platform—designed to streamline operations and scale with your business.