{"id":42491,"date":"2024-02-16T17:28:29","date_gmt":"2024-02-16T17:28:29","guid":{"rendered":"https:\/\/www.navisite.com\/?p=42491"},"modified":"2024-03-08T19:00:29","modified_gmt":"2024-03-08T19:00:29","slug":"benefits-of-servicenow-itsm","status":"publish","type":"post","link":"https:\/\/www.navisite.com\/blog\/benefits-of-servicenow-itsm\/","title":{"rendered":"ServiceNow: Revolutionizing IT Service Management for Modern Enterprises"},"content":{"rendered":"\n<p>In an age where digital infrastructure underpins every aspect of business operations, the effectiveness of IT Service Management (ITSM) strategies cannot be understated. ServiceNow stands at the forefront of this ITSM revolution and leads the market with its innovative enterprise platform that is trusted by organizations worldwide to provide IT and operational excellence and improved employee and customer experiences.<\/p>\n\n\n\n<p>Organizations across industries recognize the value of a cloud-based ITSM solution that addresses the complexity of IT operations while delivering better service experiences. ServiceNow&#8217;s focus on automation and user-friendly design has resonated with businesses looking for ways to enhance efficiency and productivity.<\/p>\n\n\n\n<p>As you consider ways to bring advanced automation, AI, and streamlined workflows into your enterprise, it\u2019s worth considering the benefits of ServiceNow to boost productivity, eliminate silos, and provide superior experiences. In this blog we highlight key benefits of ServiceNow ITSM and how one organization is on track to boost its analyst productivity by 40%.&nbsp;&nbsp;&nbsp; &nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-benefits-of-servicenow-itsm\"><strong>Benefits of ServiceNow ITSM<\/strong><\/h2>\n\n\n\n<p>The power of ServiceNow ITSM lies in its dynamic suite of features, each designed to address the unique challenges faced by modern IT departments. Enterprises that leverage ServiceNow experience noticeable improvements in service delivery efficiency, staff productivity, and end-user satisfaction.<\/p>\n\n\n\n<ul>\n<li><strong>Faster Issue Resolution:<\/strong> ServiceNow&#8217;s ITSM solutions provide a streamlined workflow that facilitates quicker resolution of IT issues, ensuring minimal disruption to business processes and accelerated innovation.<\/li>\n\n\n\n<li><strong>Enhanced User Experience<\/strong>: ServiceNow offers a consumer-like self-service portal that enables users to easily request IT services and track progress. This user-friendly interface not only saves time but also increases customer satisfaction and engagement.<\/li>\n\n\n\n<li><strong>Cloud-Native Platform:<\/strong> As a cloud-native solution, ServiceNow allows organizations to leverage powerful ITSM tools without the need for on-premises infrastructure, cutting down on maintenance costs and enhancing scalability.<\/li>\n\n\n\n<li><strong>Automation and AI:<\/strong> ServiceNow integrates advanced automation and artificial intelligence technologies such as virtual agents to automate routine tasks, freeing IT staff to focus on higher value activities\u2014boosting productivity <a href=\"https:\/\/www.servicenow.com\/content\/dam\/servicenow-assets\/public\/en-us\/doc-type\/resource-center\/solution-brief\/sb-itsm.pdf\">by 30%<\/a>.<\/li>\n\n\n\n<li><strong>Data-Driven Insights:<\/strong> With built-in analytics and reporting tools, ServiceNow provides deep insights into ITSM operations, allowing for continuous improvement based on data-driven decisions.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-tapping-into-itsm-s-full-potential\"><strong>Tapping Into ITSM\u2019s Full Potential<\/strong><\/h2>\n\n\n\n<p>Despite the advancements in ITSM strategies facilitated by platforms like ServiceNow, many organizations are yet to fully capitalize on these opportunities. Some are still not utilizing ITSM to its fullest potential, sometimes due to legacy systems, lack of awareness, or hesitation to adopt new technologies. This untapped potential represents a significant opportunity for businesses to transform their IT operations and, in turn, their overall performance.<\/p>\n\n\n\n<p>Transitioning to ServiceNow&#8217;s ITSM solutions can help organizations:<\/p>\n\n\n\n<ol start=\"1\">\n<li>Align IT services with business objectives for strategic advantage.<\/li>\n\n\n\n<li>Minimize service downtime through proactive issue prevention and rapid resolution.<\/li>\n\n\n\n<li>Enhance user experience by providing self-service portals and mobile capabilities.<\/li>\n\n\n\n<li>Gain a comprehensive view of IT service performance, informed by real-time data and analytics.<\/li>\n<\/ol>\n\n\n\n<p>ServiceNow is leading a paradigm shift in IT service management, from a back-office IT function to a strategic, business-enabling discipline. Its powerful suite of tools and capabilities allows organizations to optimize their ITSM practices, delivering tangible benefits across the entire enterprise. For businesses seeking to stay ahead in the digital age, embracing the full scope of what ServiceNow offers in ITSM can help drive success and innovation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-case-study-efficiency-in-action-at-sonny-s-the-carwash\"><strong>Case Study: Efficiency in Action at Sonny\u2019s The CarWash<\/strong><\/h2>\n\n\n\n<p>Sonny\u2019s The CarWash Factory (Sonny\u2019s) is the world\u2019s leading manufacturer of conveyorized car wash equipment, parts, and supplies. The modernization of Sonny\u2019s IT environment highlighted a key area for improvement: their ITSM solution. Dave Richardson, vice president of information technology at Sonny\u2019s, tapped Navisite, part of Accenture, to implement ServiceNow. As part of the project, Navisite is integrating Sonny\u2019s ServiceNow back-end with its own ServiceNow implementation, so Sonny\u2019s business analysts can easily pass on support requests to the Navisite team when they need help.<\/p>\n\n\n\n<p>The integration will significantly streamline how the company handles IT service requests. Currently, Sonny\u2019s business analysts need to log into an internal platform to access and evaluate logged tickets and try to triage them. If the team needs help from Navisite, they must log out of the internal platform and onto Navisite\u2019s ServiceNow account. By integrating both ServiceNow systems, Sonny\u2019s will eliminate the need for users to toggle between two different platforms, saving them significant time.<\/p>\n\n\n\n<p>\u201cOur ServiceNow implementation is a game changer,\u201d said Richardson. \u201cWe anticipate a 40% improvement in business analyst productivity. It\u2019s just another way that the Navisite team is supporting our IT environments, our customers, and our business.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-embark-on-your-servicenow-journey\"><strong>Embark on Your ServiceNow Journey<\/strong><\/h2>\n\n\n\n<p>Whether you are looking to optimize or implement ServiceNow for the first time, it\u2019s worth identifying the right partner that can support your success. A skilled partner brings to the table not only technical expertise but also a deep understanding of industry-specific challenges and goals. With this knowledge, they can customize your ServiceNow platform to align with organizational processes, ensuring that your ITSM solution genuinely transforms and enhances IT service delivery. Additionally, an experienced partner can help you navigate common pitfalls during integration, mitigate transition risks, and provide necessary training for staff. This collaboration lays the foundation for maximizing ROI and achieving long-term success with the ServiceNow platform.<\/p>\n\n\n\n<p>To tap into the benefits of ServiceNow ITSM and how Navisite can help you on your transformation journey, read about our ServiceNow Services <a href=\"https:\/\/www.navisite.com\/resources\/navisite-servicenow-services\/\">here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Understand key benefits of ServiceNow ITSM and how one organization is on track to boost its analyst productivity by 40%.<\/p>\n","protected":false},"author":94,"featured_media":41554,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1,1693],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.7 (Yoast SEO v21.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Top Benefits of ServiceNow ITSM<\/title>\n<meta name=\"description\" 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