Trulieve

Leading Medical Cannabis Company Accelerates Business Growth and Efficiency with S/4HANA Implementation

Who is Trulieve?

Trulieve is the first and leading medical cannabis company in Florida, with more than 110 dispensaries located throughout the state. The company boasts over 700 SKUs, a widespread dispensary network and a large delivery fleet that provides access to thousands of patients every day. Operating in 11 states, Trulieve is undergoing a national expansion strategy.
We realized we needed something bigger and a lot more stable to support our business-wide infrastructure as our footprint—and our revenue—expanded exponentially.”
Nilyum Jhala
Chief Technology Officer
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Evolving Challenges for an Expanding Company

When Trulieve began working with Navisite, organic growth was becoming more than just a key element of the cannabis company’s business model—it was becoming a potential business concern.

“We realized we needed something bigger and a lot more stable to support our business-wide infrastructure as our footprint—and our revenue—expanded exponentially,” said Nilyum Jhala, CTO at Trulieve.

By 2019—three years after cannabis legalization for medical use in Florida—Trulieve had quickly outgrown its legacy ERP systems. The company needed to take things to the next level, with a system that was more modern, efficient and centralized. And, with limited insight into its business, Trulieve also needed a solution that could support timely, data-driven business decisions and meet state-specific reporting requirements.

To achieve its digital transformation goals, Trulieve needed a partner well-versed in the cannabis industry—one who could help them keep pace with constantly shifting requirements and regulations. Trulieve turned to Navisite—a digital transformation partner with 20 years of SAP industry experience—to position the company for a greener future.

With more than 110 locations just in Florida, this is only the beginning. We look forward to a long and mutually beneficial relationship with Navisite.”
Nilyum Jhala
Chief Technology Officer
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A Rapid Transformation

With SEC filing deadlines fast approaching, Navisite doubled-down on its support, ensuring Trulieve that the entire S/4HANA implementation would be completed in just five-and-a-half-months—without any business disruptions.

By embracing SAP best practices and standard processes, Navisite helped Trulieve achieve a low total cost of ownership— and short time to completion—by essentially sticking to features as they came, right out of the box. Keeping the processes simple and straightforward worked in Trulieve’s favor, giving the company the ability to realize digital transformation faster while also freeing up their team’s time to accelerate mission-critical business initiatives. This also gave Trulieve
the ability to work with an agile platform that can change and evolve as they do. When customizations occur over the years, for example, the platform will increasingly take the shape of Trulieve’s—and create a distinct and effective platform that helps the company run at its best.

“With SAP S/4HANA, we are operational in our largest market (Florida) with plans to expand across all of our markets,” Jhala added. “The ability to manage our business in such a unified way allows us to operate more effectively than ever before, on a single source of truth—ensuring we always have the right products in the right stores at the right times.”

Custom Solutions

Navisite has worked in the cannabis industry over the last several years. In addition to providing strong S/4HANA transformation and analytics expertise, Navisite was able to help Trulieve benefit from the following distinct advantages.

Integration Capabilities: As a Certified Partner of Metrc—one of the leading software solutions for regulatory and compliance reporting in cannabis for state agencies all around the country—Navisite can easily integrate its ERP software with any retail or production capabilities of its cannabis customers (like Trulieve). The integration capabilities can also be software-agnostic, meaning Navisite can prepare customer technologies to connect with any state agency in the country, regardless of whether they’re using Metrc or another leading regulatory and compliance reporting solution.

Cannabis Cultivation Application: Navisite also carries a base application offering for its cannabis customers designed to track the growing, moving, stocking and other key characteristics of the cannabis cultivation process—something SAP software is not built to do on its own. The Navisite team can then adjust the application to fit a customer’s needs. For Trulieve, its cultivation app was positioned to skillfully tie together physical processes with virtual systems—from sales and inventory to yield analysis—to boost operation efficiency and set the company up for an effective and seamless process going forward. Navisite also helped Trulieve build a custom grow dashboard, which provides visibility to agricultural aspects of its supply chain with complete end-to-end views.

With the entire S/4HANA solution implemented remotely in under six months, Trulieve can now drive business efficiencies with data-driven insights across every aspect of its cannabis operations—from seed to sale. And, with the ability to easily track and report on its cannabis production and products, Trulieve is able to meet the specific compliance reporting requirements for each state in which it operates.

“Trulieve is well positioned for continued growth in the cannabis industry,” said Jhala. “With more than 110 locations just in Florida, this is only the beginning. We look forward to a long and mutually beneficial relationship with Navisite.”